We're commited to keeping your data safe and transparent about how we use it
Myne provides certain products and services relating to the Myne Platform of Sale (the “Service").
At Myne, we respect and protect the privacy of visitors to our website, www.myne.network, together with the other websites that Myne Networks Pty Ltd. operates (collectively, the Myne Websites), and our partners, business customers and individual customers who use our data storage and sharing platform, tools and services offered on the Myne Websites (together with the Myne Websites, the Service).
This Privacy Policy (Policy) explains how we collect and use visitors and customers information, particularly personal information, as part of the Service. The information Myne collects and uses is limited to the purpose for which customers and users engage Myne and other purposes expressly described in this Policy. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Myne Websites, whether or not you are a user of Mynes data storage and sharing platform.
Capitalised terms used in this Privacy Policy and not defined herein shall have the meaning attributed to them in our Terms and Conditions here: www.myne.network/terms
In this Policy, personal information means information or an information set that identifies or could be used by or on behalf of Myne to identify an individual and includes Personal Data as such term is defined in our Terms including traits, properties, preferences, and behaviours as shared by you directly via the Services, or loaded by a business user on your behalf. Except as described in this Policy, Myne will not give, sell, rent or loan any personal information to any third party without your consent.
Personal information does not include Usage Data which we define as encoded or anonymised information or aggregated data we collect about a group or category of services, features or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers needs and improve the Service as well as for advertising and marketing purposes.
When you register for the Service, we ask for personal information such as your name, address, phone number, e-mail address and credit card information, as well as certain related information like your company name and website name. We also collect personal information such as an email address and a name or alias of any end users you authorise to log into and utilise the Service in connection with your account and a password from these end users when they first access the service. If you sign-up for a 30-day free trial account or a free account, you are not required to enter your credit card information unless and until you decide to continue with a paid subscription to the Service. Myne uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on Myne's behalf.
Myne may use the personal information provided to operate the Service and tailor its customers needs, for billing, identification and authentication, to contact and communicate with you and your end users about the Service and your and their use of the Service, send marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service.
Myne may also share selected personal information with its third-party service providers (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high quality user experience. We do not permit our service providers to use the personal information we share for their marketing purposes.
In addition to processing personal information on behalf of our business customers (refer to Role as Data Processor), we also act as a data controller for personal information provided directly to us by individual users. The types of personal information we collect and process as a data controller include your name, email address, and any other information you provide when registering for or using certain features of the Service.
We process this personal information based on one or more of the following legal bases:
(a) with your consent;
(b) as necessary to perform our agreement to provide the Service; and
(c) for our legitimate interests, such as providing and improving the Service, information security, and marketing purposes.
If you are an individual user and would like to exercise your rights regarding the personal information we hold about you as a data controller, such as the rights of access, rectification, erasure, restriction of processing, objection to processing, and data portability, please contact us at privacy@myne.network. We will respond to your request in accordance with applicable data protection laws.
In addition to acting as a data controller, we also process personal information on behalf of our business customers (the data controllers) who use the Service to interact with their individual customers. In this role, we act as a data processor and process personal information submitted by our business customers about their end users or other individuals, as instructed by our business customers.
If you are an individual whose personal information has been submitted to us by one of our business customers, please direct any requests or inquiries regarding your personal information to that business customer, as they are the data controller responsible for your personal information.
We implement appropriate technical and organisational measures to protect the personal information we process on behalf of our business customers and assist them in complying with their obligations under applicable data protection laws.
As is true with most websites, Myne gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. Occasionally, we may connect personal information to information gathered in our log files, as necessary to improve the Service for individual customers. Otherwise, we generally use this information as we would any Usage Data, to analyse trends, administer and maintain the Service, or track usage of various features within the Service.
A cookie is a small software file stored temporarily or placed on your computer's hard drive. The main purpose of a cookie is to allow a web server to identify a user's computer and web browser, and tailor web pages and/or login information to their preferences. Cookies help us promptly display the information needed to use the capabilities of the Service and other information which we consider to be of interest to visitors to the Myne Websites and users of the Service. By gathering and remembering information about website preferences through cookies, we can provide a better web and marketing experience. Cookies don't give us access to users' computers.
When you use the Service we utilise session cookies, which allow us to uniquely identify your browser while you or your end users are logged in and to process your online interactions. Session cookies disappear from your computer when the web browser is closed or the computer is turned off. We also utilise persistent cookies to identify you or your end users and make it easier for you or your end users to log into and use the Service. Persistent cookies remain on computers indefinitely after the web browser is closed or the computer is turned off.
We utilise various categories of cookies, which are summarised along with the options available to you and your end users to manage them as desired.
Essential: Essential cookies are those that are critical to the functionality of the Service. We use these cookies to keep you and your end users logged into the Service and remember relevant information when you and your end users return to the Service.
Functional: We use functional cookies to track you and your end users activities in the Service, understand their preferences and improve their user experience. These cookies can also be used to remember configurations of the Service that our customers can customise.
Marketing: We engage third party providers to serve a variety of marketing cookies that enable us to track and analyse usage, navigational and other statistical information from visitors to the Myne Websites. This information does not include personal information though we may associate this information with personal information we have collected when it is received. Marketing cookies are also used to track the performance of our advertisements and are employed by third party advertising networks that we utilise. These advertising networks follow online activities of visitors to the Myne Websites and use this information to inform, optimise and serve tailored advertisements on the Myne Websites or on other websites they visit that we believe would most effectively promote the Service to you. We also use third parties to collect information that assists us in other methods of remarketing our Service to visitors to the Myne Websites, including customised email communications.
If you want to learn more about cookies, or how to control or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customise preferences associated with your internet browsing. To learn more about this feature from Google, please visit their website. Please note that if you do elect to disable your web browser's ability to accept cookies, you may not be able to access or take advantage of many features of the Service.
Many jurisdictions require or recommend that website operators inform users as to the nature of cookies they utilise and, in certain circumstances, obtain the consent of their users to the placement of certain cookies. If you are a customer of Myne, it is your responsibility to inform the individuals with whom you interact using the Service, including your end users and customers as to the types of cookies utilised in the Service and, as necessary, to obtain their consent. If you require more specific information as to the nature of the cookies utilised in the Service for purposes of fulfilling these obligations, please contact us by email privacy@myne.network.
We also employ web beacons to help us better manage content in the Service by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of internet users. Unlike cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on websites. We tie the information gathered by web beacons to personal information we otherwise collect, and use them in our HTML-based emails to learn which emails have been opened by recipients. This allows us to gauge the effectiveness of our marketing campaigns as well as to operate and improve the Service. You can opt-out of these emails by following the unsubscribe instructions within such marketing emails.
We do not currently respond automatically to web browsers Do Not Track signals that provide a method to opt out of the collection information about visitors activities on the Myne Website and Service, and across other websites. If we do so in the future, we will provide all relevant information in this Policy.
In addition to the purposes described above, we disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
We may share information, including personal information with any member of the Myne Group, which includes any entity that controls, is controlled by, or under common control with Myne Network.
The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties (Third Party). Please be aware that we do not determine and we are not responsible for the privacy practices or content of websites and applications operated by Third Parties. We encourage you to be aware when you leave the Service, and read the privacy statements of Third Party websites and applications linked to the Service. Myne does not endorse and is not responsible for the practices of these Third Parties or their websites or applications. This Policy applies only to information collected by the Service.
The Service (including the Myne Websites) offers publicly-accessible blogs or community forums. You should be aware that any information provided in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us privacy@myne.network. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
From time to time, we post customer and partner testimonials on the Myne Websites which may contain personal information. We obtain the customers consent to post their names along with their testimonials.
Myne is committed to protecting the security of personal information. We employ technical, physical, and administrative safeguards to safeguard the confidentiality and security of personal data processed through the Service, including but not limited to; i) encryption of data in transmission using secure socket layer (SSL) technology, ii) firewalls and access controls, iii) carefully developed security procedures and policies.
We maintain records of our data processing activities as required under the GDPR. However, no data transmission over the internet or electronic storage method can be guaranteed 100% secure. We therefore recommend that you exercise discretion in evaluating what information you choose to send to us electronically.
We implement appropriate technical and organisational measures to ensure data protection by design and by default in our products, services and business operations.
We are based in Australia, but, unless we expressly agree otherwise (including through our Terms), we may host and process data, including personal information, in Australia and in other countries through the Myne Group and third parties that we use to operate and manage the Service. When you access or use the Service, or otherwise provide information to us, you are consenting, on behalf of you and your authorised end users, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to the United States and other countries which may have different privacy laws from your or their country of residence.
We process and store information on behalf of our customers and users. If you are a user interacting with a customer of the Service and would no longer like to be contacted by that customer, please contact that customer directly.
If you are a Myne customer or user and would like to opt-out of getting marketing communications from Myne please contact us at privacy@myne.network or follow the unsubscribe instructions included in each marketing email.
Requests to opt-out of transfers to our third-party vendors may also be submitted, but limitations on data sharing may make it difficult or impossible to provide the Service in this manner.
If you are located in the EEA, you may have certain rights under the GDPR in relation to the personal information we hold about you, including rights to access, rectification, erasure, restriction of processing, objection to processing, and data portability.
To exercise these rights, please contact us at privacy@myne.com so we can respond to your request in accordance with applicable data protection law.
Customers may update or change the personal information they have provided Myne by logging into the Service and providing such additional information where applicable. If you are our customer and would like to gain access to, or request deletion of information we have collected as data controllers, please contact us at privacy@myne.network.
Myne has no direct control over data about individuals with whom our customers may interact using the Service (Role as Data Processor). Any such individual seeking access to, or who would like to correct, amend, or delete data which may be stored in the Service should direct his query to the applicable Myne customer acting as the data controller for such information.
We retain personal information for as long as necessary to provide the Service to our customers, operate our legitimate business interests, comply with legal obligations, maintain appropriate records, resolve disputes, and enforce agreements. Specific retention periods depend on the purposes for processing the data and the potential risk from unauthorised use or disclosure. We have established internal policies for the deletion of customer data following termination of a customer's subscription.
Myne does not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Policy by instructing their children never to provide personal information on our Service without their permission.
If you have reason to believe that a child under the age of 13 has provided personal information to Myne through our Service, please contact us at privacy@myne.network, and we will use commercially reasonable efforts to delete that information from our databases.
If we make any material changes to this Policy, we will notify you by email or by posting a prominent notice on the Myne Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Service.
Myne may assign or transfer this Policy, and your user account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with Myne.
Myne Networks Pty Ltd (“Myne”)
ACN: 670 368 288
Suite 5, Level 14 / 3 Spring Street
Sydney
2000, NSW
Australia
