Instagram DMs and comments alongside email

With Instagram connected, DMs and relevant social engagements appear in the shared inbox and message timelines. Social no longer sits only in the Instagram app while your team answers email elsewhere.

Reply from myne where the product allows for Instagram threads. Profile timelines include Instagram messages chronologically, so you see the full story before you respond.

Connect Instagram under Integrations, then open Conversations → Shared Inbox and view Instagram threads. Link handles via connection flows for the best profile matching.