Conversations
One inbox for email and SMS.
Shared inbox brings team-visible conversations into one place so handoffs do not live in personal inboxes. Floor and marketing see the same thread history on a guest, whether the message came by email or SMS.
Supports Gmail and SMS threads when integrations are connected. Assign or reply according to your team workflow so nothing waits on one person's phone.
Open Conversations → Shared Inbox. Connect Gmail or SMS channels under Integrations first, then train staff which inbox to use versus personal My Inbox.
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