Team email visible on customer records

Gmail sync puts team or personal mailbox threads on profiles and in shared inbox views—especially valuable for wholesale and services teams living in email. Every reply and enquiry sits alongside till spend and campaigns on the same guest record.

Parse and entity creation settings can auto-create contacts and businesses from corporate mail. Inbound enquiries do not sit orphaned in a personal inbox when someone is off shift.

Connect Gmail under Integrations, configure sync and parse options, then read threads on business or contact Activities and reply from myne where enabled. Spot-check a recent thread on a profile after setup.