What is Wallet Passes?
Wallet Passes are part of myne. They are branded cards for Apple Wallet and Google Wallet. A customer saves the pass on their phone and shows it at the Register. The pass can show membership, a balance, or a QR code.
Overview
Wallet Passes is myne’s internal mobile-pass capability for Apple Wallet and Google Wallet. It provides customers with a persistent branded touchpoint that can display membership details, balances, offers or identifying information. Pass content can be refreshed without asking customers to download a new asset.
What you can do
Issue branded Apple Wallet and Google Wallet passes
Keep membership and rewards on the customer’s phone
Update passes when offers or balances change
Speed up recognition and redemption in-venue
Data synced
A pass is created when a customer finishes a QR check-in, dynamic connection page or promotion link
The pass shows name, phone, a reference ID and a QR code
If you run points and cashback, you choose which value shows on the pass
Staff can scan the QR on Square, Lightspeed O-Series or Lightspeed K-Series, or search the reference ID
How it works
Configure the pass design, fields and customer eligibility in myne.
Customers receive a secure link and add the pass to Apple Wallet or Google Wallet.
myne updates supported pass fields as balances, status or offers change.
Full setup steps: Using Digital Passes to Recognise Customers.
Requirements
Active myne account with Wallet Passes enabled
Approved brand assets and pass content
Customer contact details and consent
Supported Apple Wallet or Google Wallet device
Limitations
The pass identifies the customer. Earn and redeem rules live in Cashback, Brand Points or Promotions.
A saved design change does not update passes already on phones immediately.
Once a card is linked, the customer does not need to show the pass on every transaction to redeem.
FAQ
Is the pass the loyalty programme?
No. The pass holds membership and rewards. The programme rules are set in Cashback, Brand Points or Promotions.
Do customers install another app?
They add the pass to Apple Wallet or Google Wallet.
Can the balance change after install?
You can choose whether points or cashback shows. Support says a branding save applies to new downloads, and passes already on a phone are not updated immediately.
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